Effective Date: 1 August 2026 – Learn about CrownHosts’ refund and money-back guarantee policy for hosting, domains, and digital services.
At CrownHosts, we want you to be confident in your purchase. This policy explains when refunds are available across our Services.
We offer a 30-day money-back guarantee on new hosting purchases. If you’re not satisfied within this period, contact our support team for a full refund, minus any non-refundable costs (such as domain registrations, as outlined below).
Domain name registrations, renewals, and transfers are non-refundable once processed. This is standard across the domain industry, as registry fees are paid to the domain registry at the time of registration and are non-recoverable.
Business email subscriptions purchased as part of a hosting plan follow the hosting refund terms above. Standalone email subscriptions may be refunded within 14 days of purchase if unused.
SSL certificates are generally non-refundable once issued, as certificate authorities charge issuance fees that cannot be recovered. Free SSL certificates included with hosting plans are not subject to this section.
Refunds for Business Bundles follow the refund terms of each included service. Non-refundable components (such as domain registration) will be deducted from any bundle refund.
One-time setup fees, custom website design work, and bespoke development services are non-refundable once work has commenced, unless otherwise agreed in writing.
To request a refund, contact our support team at billing@crownhosts.com or through your client portal, including your account details and the reason for your request. We aim to process eligible refunds within 5–10 business days.
We reserve the right to decline refund requests in cases of suspected abuse, fraud, or violation of our Terms of Service.
Nothing in this policy affects any statutory refund or cancellation rights you may be entitled to under the consumer protection laws of your country of residence.
Questions about a refund? Reach out to: 📧 support@crownhosts.com
