Privacy Policy

1. Introduction

CrownHosts (“we,” “us,” or “our”) provides web hosting, domain registration, business email, website design, SSL, and related digital services (the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Services.

By using our website or Services, you agree to the practices described in this policy.

2. Information We Collect

• Account information: name, business name, email address, phone number, billing address.
• Payment information: processed securely through our payment provider; we do not store full card details on our own servers.
• Technical information: IP address, browser type, device information, and usage data collected automatically when you visit our website.
• Domain and hosting data: information required to register domains, configure DNS, and manage hosting accounts, including data submitted through our order/configuration widgets.
• Communications: records of support tickets, emails, and other correspondence with our team.

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our Services.
• Process orders, payments, and renewals.
• Communicate with you about your account, invoices, and support requests.
• Send service-related updates and, where you’ve opted in, marketing communications.
• Detect, prevent, and address fraud, abuse, or security issues.
• Comply with legal and regulatory obligations.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, and analyse website traffic. You can control cookie preferences through your browser settings.

5. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business (e.g., payment processors, hosting infrastructure providers, email delivery services).
• Domain registries and registrars, as required to register and manage domain names.
• Legal authorities, where required by law or to protect our rights, users, or the public.
• Business transfers, if CrownHosts is involved in a merger, acquisition, or sale of assets.

6. Data Security

We implement reasonable technical and organisational measures to protect your information, including SSL encryption, secure infrastructure, and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on your location, you may have rights to access, correct, delete, or export your personal information, or to object to or restrict certain processing. To exercise these rights, contact us at privacy@crownhosts.com.

9. International Data Transfers

As an online service, your information may be processed and stored in countries other than your own. Where required, we take steps to ensure appropriate safeguards are in place for such transfers.

10. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy, contact us at: 📧 support@crownhosts.com